If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our contact us page.
Shipping and Processing
All orders are shipped promptly from our warehouse or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers may be available for items shipped.
Returns or Cancellations
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please fill out the contact form on the contact us page for cancellations as soon as possible.
Privacy and Security
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider, who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.